Contact information

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Get in touch

Email: support@rugcraftworks.com We answer within one working day, Monday to Friday.

Registered business details

Bloom Technologies Ltd, trading as Rug Craftworks 2301, 23/F Bayfield Building 99 Hennessy Road Wan Chai Hong Kong

Returns address

Please do not send returns to the registered office above. Returns go to our UK address:

Rug Craftworks Returns Unit 242, Aylesford Business Centre The Coach Works, Old Mill Lane Aylesford ME20 7DT United Kingdom

Email support@rugcraftworks.com before sending anything back. See our Return & Refund Policy for the full process.

Great questions

How does the return work?

You can easily return the item within 30 days of receiving your order if you are not completely satisfied.

What size rug do I need?

Most living rooms take a 160 × 230 cm, and a dining room rug should extend at least 60 cm beyond the table on every side. Our size guide has room-by-room measurements, or email us your dimensions and a photo and we will advise.

How can I track my order?

You can easily track your order via the link in your shipping confirmation email or directly on our website in the "Track My Order" section.

What to do if you have questions about the product?

You can contact us anytime via chat or email at support@rugcraftworks.com – we will be happy to help you.

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Contact information

Get in touch

Registered business details

Returns address

Great questions

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