Terms and Conditions
This website is operated by Rug Craftworks. By accessing our site and/or purchasing from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including any additional terms and policies referenced herein and/or available via hyperlink. These Terms apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and content contributors.
Please review these Terms of Service carefully before using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms outlined in this agreement, you must not access the website or use any Services. If these Terms are considered an offer, acceptance is expressly limited to these Terms.
Any new features or tools added to the store will also be subject to these Terms. You may review the latest version of the Terms at any time on this page. We reserve the right to update, modify, or replace any part of these Terms by posting updates on our website. It is your responsibility to review this page periodically. Continued use of the website after changes are posted constitutes acceptance of those changes.
Our store is hosted on Shopify Inc., which provides us with the e-commerce platform to offer our products and services.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms, you confirm that you are at least the age of majority in your jurisdiction, or that you have given consent for any minor dependents to use this site.
You may not use our products for any unlawful or unauthorized purpose, nor may you violate any laws in your jurisdiction (including copyright laws) while using the Service.
You must not transmit any worms, viruses, or destructive code.
Any breach or violation of these Terms will result in immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone at any time for any reason.
You understand that your content (excluding credit card details) may be transferred unencrypted and may involve:
(a) transmission over various networks; and
(b) changes to meet technical requirements of connecting networks or devices.
Credit card information is always encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service without express written permission from us.
Headings are provided for convenience only and do not affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information on this site is not accurate, complete, or up to date. The material is provided for general information only and should not be relied upon solely for decision-making.
By placing an order, you confirm that all provided details (including email and shipping/billing address) are accurate. We are not liable for failed deliveries due to incorrect details, absence during delivery, or failure to respond to courier communication.
Once an order is placed and paid, we commit to dispatching goods via your selected delivery method. If delivery is completed but the item is not received due to circumstances beyond our control, this does not qualify for a refund. Orders cannot be modified once processed. If an address is incomplete and the package is returned, the customer will be responsible for re-shipping costs.
This site may include historical information, which is provided for reference only. We reserve the right to modify content at any time without obligation to update it.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Product prices may change without prior notice.
We reserve the right to modify or discontinue the Service (or any part of it) without notice.
We are not liable for any modification, price change, suspension, or discontinuation of the Service.
SECTION 5 – PRODUCTS OR SERVICES (IF APPLICABLE)
Certain products or services may be available exclusively online and in limited quantities. They are subject to return or exchange in accordance with our Return Policy.
We strive to display product colors and images as accurately as possible but cannot guarantee exact color representation on your device.
We reserve the right to limit sales by person, region, or jurisdiction and may discontinue products at any time without notice.
We do not guarantee that products or services will meet expectations or that errors will be corrected.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse or cancel orders at our discretion. Limits may apply per person, household, or order.
We may notify you of changes using the contact details provided. Orders suspected to be placed by resellers or distributors may be restricted.
You agree to provide accurate and up-to-date account information and update it as necessary.
Please refer to our Return Policy for further details.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools that we do not monitor or control.
These tools are provided “as is” without warranties. Use them at your own risk.
Any new tools or features added will also be governed by these Terms.
SECTION 8 – THIRD-PARTY LINKS
Our website may include third-party content or links.
We are not responsible for third-party websites, their content, or services. Please review their policies before engaging in transactions.
SECTION 9 – USER COMMENTS, FEEDBACK, AND SUBMISSIONS
If you submit content to us, you agree that we may use it without restriction or compensation.
We may remove content deemed unlawful, offensive, or in violation of these Terms.
You are responsible for ensuring your submissions do not violate any rights or contain harmful material.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal data is governed by our Privacy Policy.
SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS
There may occasionally be errors or inaccuracies related to product details, pricing, or availability.
We reserve the right to correct such issues or cancel orders without prior notice.
We are not obligated to update information unless required by law.
SECTION 12 – PROHIBITED USES
You are prohibited from using the site:
For unlawful purposes
To solicit unlawful acts
To violate laws or regulations
To infringe intellectual property rights
To harass, abuse, or harm others
To submit false information
To upload malicious code
To collect personal data
For spam, phishing, or unethical purposes
To interfere with security features
Violation of these terms may result in termination of your access.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee uninterrupted or error-free service.
All products and services are provided “as is” without warranties.
In no event shall Rug Craftworks or its affiliates be liable for any damages arising from use of the Service.
Where liability limitations are not permitted, liability will be limited to the maximum extent allowed by law.
SECTION 14 – INDEMNIFICATION
You agree to indemnify and hold harmless Rug Craftworks and its affiliates from any claims arising from your breach of these Terms or violation of laws or third-party rights.
SECTION 15 – SEVERABILITY
If any provision is deemed unenforceable, the remaining provisions will remain valid.
SECTION 16 – TERMINATION
These Terms remain effective until terminated by either party.
We may terminate access without notice if a violation is suspected.
SECTION 17 – ENTIRE AGREEMENT
These Terms and related policies constitute the full agreement between you and Rug Craftworks, superseding prior agreements.
SECTION 18 – GOVERNING LAW
These Terms shall be governed by and interpreted in accordance with the laws of Hong Kong.
SECTION 19 – CHANGES TO TERMS
We reserve the right to update these Terms at any time. Continued use of the website indicates acceptance of those changes.
SECTION 20 – CONTACT INFORMATION
Questions regarding these Terms should be directed to:
support@rugcraftworks.com
Contact Number: (__________)